During your stay in Peru, you have the right to receive the agreed upon tourist services to the quality and with the characteristics that are promised by the companies offering them. If this is not the case, you have the right to complain or to make a claim against them. To do so, you may contact Iperu, Tourist Information and Assistance Service.

Iperu, Tourist Information and Assistance Service
(51 1) 574-8000 | iperu@promperu.gob.pe (24 hours)
www.peru.info/iperu

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During your visit to Peru, it is important that you take the precautions that are shared among the world’s main cities and tourist destinations, such as not neglecting your belongings in public places or avoiding deserted places at night. Besides, we recommend taking the following:

Tourism Police (Lima)
Jr. Moore 268, Magdalena del Mar
Tel: (51 1) 460-1060 | (51 1) 460-0965 | (51 1) 460-4525

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Internet Access
A number of service providers across the country offers public access to Internet. Besides cybercafes, hotels, airports, the most popular places are known in Peru as "cabinas internet" or internet booths, and the average cost of an hour's connection is S/.3.50 (US$ 1.00).

Wireless internet service is provided in most 4 and 5-star hotels and in shopping centers.

Telephony
Peru features an ample telephone network that provides services for national and international long-distance calls from private telephone lines and public cabins. There are also 12 million active cellular phones nationwide.

Public telephones accept coins and phone cards that are sold in kiosks and supermarkets. Make certain that you are buying the phone card from the company you wish to use. It is possible to make collect calls from some public phone booths.

To call from foreign countries, one must dial 00 + 51 + (city code) + telephone number.

Postal Service
Post offices are located throughout all regions of the country.

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Peru generally maintains good health conditions. Hospitals and clinics provide adequate services, especially in Lima and its main cities.

It is recommended that you take the proper measures to protect yourself, especially from mosquito bites, in order to prevent infection from, among other diseases, yellow fever (vaccination) and malaria (repellant and medication). Consult your doctor before traveling.

A yellow fever vaccination is required for traveling to jungle cities, and it must be administered at least 10 days before your trip. If not, it will not be effective.

For avoiding altitud sickness or "soroche", it is recommended that you ascend gradually to become acclimated, rest on the first day of your arrival, eat light foods, drink plenty of fluids, and keep lemon drops at hand. If you have heart problems, consult your doctor.

To keep from getting gastrointestinal infections, we recommend you take care when eating raw foods. Drink bottled or boiled water, and do not eat food from street vendors.

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Working hours for most banks and exchange houses are from 9am to 6pm Monday through Friday and Saturdays from 9am until noon.

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The official currency of Peru is the Nuevo Sol (S/.). The U.S. Dollar is accepted in some local businesses, restaurants, and gas stations at the day’s exchange rate.

It is possible to exchange foreign currency (US$ and Euros) at hotels, banks, and authorized exchange houses

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